We are currently searching for onsite Customer Service Engineers to work in the Boston, New England, Tempe, AZ, Winston, Salem
and MN areas.  You MUST have a valid driver's license and proof of automobile insurance in order to apply for these positions.

• Provide server, tape, printer and library hardware diagnosis and repair
• Provide onsite service to meet 24x7 SLA
• Provide Documentation for testing activities
• Provide Documentation for assigned projects
• Identify and coordinate all NCE customer service related activities and objectives with assigned customer base
• Establish and grow effective service relationships with assigned customer base
• Additional duties as assigned

Minimum educational requirement of a H.S. Diploma or GED equivalent
• MUST have a minimum of five years technical experience in an hardware BREAK/FIX environment for enterprise level servers, disk 
and tape storage arrays and libraries
• Technical knowledge and proficiency with IBM pSeries and iSeries Servers 
• MUST have technical knowledge and experience with SUN, DELL and HP Servers 
• Excellent oral and written communication skills required
• Ability to multi-task and maintain priorities
• Minimum 5-year experience in a role involving direct customer contact (internal and external customers)
• Must be able to lift a minimum of 50 pounds
• Must be a self-motivated team player and able to immediately contribute to a fast paced, deadline intensive environment
• Proficiency in Windows based applications, WORD and EXCEL
• Must have an insured vehicle, possess a valid driver's license and a good driving record
• Must be able to pass a drug and background check
• A+ and N+ Certification a plus
Minimum educational requirement of a H.S. Diploma or GED equivalent

 - Answer Incoming calls 
- Work closely with Sales, Contracts, Purchasing, Logistics and Customers 
- Dispatch Service Hardware Field Engineer personnel nationwide 
- Establish effective service relationships with Customer base and Service Partners 
- Manage all service calls efficiently 

Requirements:
 
- At least 2 years experience working in a Call Center. 
- Must be flexible to work any schedule that is assigned to you
 - Must be a quick learner
 - Must be detail oriented while multi-tasking
 - Technical background is a big plus
 - Must be computer literate, organized & reliable 
- Must be punctual & have an excellent proven attendance record 

•	Responsible for testing of units using test programmes and recording performance results
•	Responsible for replacement of parts and assemblies as required according to the procedures and relevant databases updated
•	Responsible for testing and calibration of units prior to repair action
•	Ensure that all anti-static precautions have been taken and to keep testing and rework areas neat and tidy
•	Ensure that all soldering techniques are of the highest quality.
•	Support Workshop Technicians / Engineers and Workshop Supervisor 
•	Report any non-conforming product and/or equipment to Workshop Supervisor
•	Responsible for ensuring all tools and equipment issued are kept complete and in 
good working order, antistatic smock to be cleaned weekly.
•	Must operate in accordance with the Management System and be willing to recommend 
changes for improvement
•	Responsible for providing efficient, timely and quality support service to the Workshop 
Technicians and Engineers
•	Will repair product as prioritized by your working process and /or by the Workshop Supervisor
•	Will support Engineers with failure analysis and diagnostic evaluation
•	Will provide support to Technical Staff 
•	Any other duties as assigned

Requirements:
•	Must take direction well
•	Must achieve or exceed repair target consistently.
Education:
•	Previous mechanical and / or electronic apprenticeship desirable
•	Understanding of computer architecture and maintenance desirable
•	Must have a high school diploma or GED

Replacement of parts and assemblies as required according to the procedures
•	Testing and calibration of units prior to repair action
•	Ensure that all anti-static precautions have been taken
•	Ensure that all soldering techniques are of the highest quality
•	Must keep testing and rework areas neat and clean
•	Ensure that all procedures are followed and relevant databases updated
•	Provide support to Technicians/Engineers and Workshop Supervisor
•	Report any non-conforming product and/or equipment to Workshop Supervisor
•	Responsible for ensuring that all tools and equipment issued are kept complete and in good working order
•	Anti-static smock must be cleaned weekly
•	Must achieve or exceed repair target consistently

	Requirements:
•	Must have previous experience repairing electronic products.
•	Previous experience working in assembly or as a technician repairing electronic products
•	Must be familiar with SMT technology
•	Must have good electronic knowledge
•	Must be familiar with principles of data storage, mechanically minded, and able to solder.
•	Must have a good understanding of computer architecture.

Education:

•	High School diploma required or GED
•	Comptia A+, Certification preferred
•	Manufacturer Certification preferred

SUMMARY:
This position ensures the continuance of the in-house IT System and the provision of appropriate training and support to users of such equipment.  
The ideal candidate will be methodical, analytical, detail-oriented, exercise good judgement, and have excellent verbal and written communication skills.

POSITION RESPONSIBILITIES:
•	The analysis of IT systems and processes
•	The maintenance of workstations and networks
•	The support and maintenance of office PCs, internal computer network and telephone systems from both a hardware and a software perspective
•	The provision of technical support to employees
•	The maintenance of such databases as may be required to provide an Audit trail of actions carried out
•	To operate in accordance with the Management System and to recommend changes for its improvement
•	Any other duties deemed necessary, which are within the bounds of the incumbent’s competence and function
•	This position will communicate with all departments at all levels, on a daily basis.
•	Other duties as assigned.

QUALIFICATIONS:
-	At least two years’ experience and / or recognized qualifications in Blue Chip / IT industries
-	At least two years’ experience in MS Office Suite and SQL, Internet Explorer, LANs, WANs, Windows Server Environment, firewalls, 
spam and anti-virus and computer hardware


EDUCATION:
-	Bachelor’s Degree in Information Technology highly preferred.
-	Microsoft Certification is highly preferred.