Post-Warranty Data Center Server and Storage Maintenance, Flexible extended warranties
Home»Data Center Maintenance »Onsite IT Support

Onsite Data Center Support

NCE Delivers a robust range of services specifically designed to meet the ever changing IT support needs of modern businesses

Browse our support services by vendor and product type

Flexible SLA's for all HARDWARE & SOFTWARE MAINTENANCE

NCE covers a diverse range of IT manufacturers when it comes to onsite break-fix SLA's, server needs, data storage, switches, and more.  From our US headquarters in San Diego, NCE provides a 24 hour service 365 days a year, allowing you to rest assured knowing your IT environment enjoys the maximum uptime.

See our multi-vendor portfolio for more details.

It goes without saying that the importance of keeping your hardware in good shape is paramount; however, with the more sophisticated systems in use today, the software also needs full support and care.  NCE has a dedicated team of helpdesk professionals experienced with systems such as; HP, Sun/ Oracle, IBM, NetApp, Citrix, and VMware, to name a few.

TIME & MATERIAL CALLS

NCE provides that extra peace of mind by providing a speedy “Time & Material” (T&M) service. Whether it’s a one off fix or something that has been forgotten from the product list when setting up a contract, NCE can get your system up and running again.

When cost is the major concern, don’t worry, we have an option that'll work for you. NCE can provide a low cost scheduled call rate for when time is not the key issue.  When time a little more of a concern, then our standard T&M service is based on a ‘best endeavored’ basis, but are normally completed in 24-48 hours.

However, for that moment when time is the absolute priority, our premium "Red Button Service" is the natural choice.  These calls are prioritized and we pull out all the stops to get you the parts and the solution for the quickest repair possible.

Installs, moves, additions & changes (IMAC)

NCE can provide you with a full range of IMAC based services from; volume server roll-outs, SAN installations and full system Health-checks, De-commissioning, Re-commissioning, Moves and Disposal, Upgrades & Asset Management.

Further information can be found under the Services section of the website.

WHITE LABEL SERVICE

NCE partners with many of the leading companies within the third-party and outsourcing arena to provide them with the full spectrum of field based services, delivering transparently under our "White Label" banner.

We understand the sensitivity when outsourcing, so we're happy to remain in the background and deliver the service on behalf of our customers. We always ensure that all three-way communications are kept up to date in a timely fashion.

All service calls are quickly closed over the telephone, and are followed up with an automated email summary of all activities sent to your call center.  Tailored performance statistics and reports can be provided along with regular service reviews to your account manager in order to create a smooth interaction.

NCE SERVICE PORTAL

Our Service Portal allows Field Service Customers to view both up to date contract information and call status on the fly. 

Awards Storage Award 2013

Storage Award 2013

NCE are delighted to announce that we have won the coveted storage awards 2013.

See the press release

NCE Field Service Global Coverage

Global Coverage

NCE provides IT Services in over 120 Countries worldwide.

Click here to learn more

Extend the life of your hardware

of your hardware

Learn why delaying your next hardware refresh may be in your company's best interests.

Learn more...

Multi-Vendor PORTFOLIO

PORTFOLIO

Multi-vendor portfolio

Connect with us

Talk to us

United States United Kingdom

+1 619.212.3000

+44 (0) 1249 813666

Let's Talk

  • Brocade
  • Overland Storage
  • Pure Storage
  • Computer Associates
  • Synology
  • Violin Memory
  • Western Digital
  • VMware
  • Commvault
  • FalconStar Software
  • Vision Solutions
  • Sony
  • Promise technology Inc.
  • NetApp
  • Fusion-io
  • Nimble Storage
  • DataCore
  • Quantum
  • Dell
  • Spectra
  • Qualstar
  • Nexsan
  • QLogic
  • EMC
  • Fujistu
  • Huawei
  • C2C
  • Qsan
  • SGI
  • IBM
  • HP
  • Emulex
  • Infortrend
  • Veeam
  • Hitachi Data Systems
  • Symantec
  • Dell Software
  • dotHill