Junior Technical Support Engineer : Join our vibrant team : NCE Careers
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NCE Careers

At NCE, our success comes down to the people who work for us. That’s why we work to create a supportive environment that encourages development and career progression throughout our organization. If you want to be part of a team that’s at the cutting-edge of customer service solutions for the technology industry, please apply.

Junior Technical Support Engineer

NCE Computer Group is looking for a Junior Technical Support Engineer to join our team. The Junior Technical Support Engineer is responsible for first-level support of Customer Service Engineers and customers. The Junior Technical Support Engineer (JTSE) position reports to the Technical Support Manager.

Scope of Responsibility:

Responsibilities include, but are not limited to the following:

  • Provide first-level telephone Technical Support wherever required
  • Identify and prepare parts for dispatch to site or to engineers
  • Be available for after-hours telephone support
  • Ensure all calls are closed within SLA
  • Test and disassemble hardware designated for breakdown
  • Package and label parts for inventory
  • Update NCE database with call status and information and ensure all parties are informed
  • Ensure test beds are kept operational
  • Leave testing areas neat and tidy
  • Ensure that all anti-static precautions are followed
  • Ensure all procedures are implemented.
  • Provide reports where required.
  • Ability to multi-task and maintain priorities
  • Must be able to lift a minimum of 50 pounds
  • Ability to maintain excellent customer service rapport
  • Any other duties which may from time to time be requested by Technical Support Manager or Technical Service Director

Experience:

  • Must be able to lift a minimum of 50 pounds
  • Be detail oriented, organized, and professional
  • Proficiency in Windows based applications, Word and Excel
  • Must be able to pass a drug and background check

Education:

  • High School Diploma or GED equivalent
  • Any technical Certifications are a plus

This is a full-time position with benefits. Please include your salary history on your resume. You must be able to pass a seven year criminal/DMV background check and a drug screen.

Please submit resumes with salary history to: hrdept@ncegroup.com

About NCE Computer Group
NCE Computer Group, a global service provider specializing in Data Center Service and Repair solutions. Since its inception in 1981, NCE prides itself on delivering superb customer service covering a vast array of equipment while emerging as a leader in the Data Storage and Server repair industry.

 

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