Jr. Client Service Manager – Reports to the Director of Client Service
Position located in San Diego Office
Schedule: 8am to 5pm; 7x24 availability
The Jr. Client Service Manager is responsible for the implementation, customer management, performance management, and communication internally and externally of the tasks associated with implementation of specific Field Service/Repair Center Contracts. The Jr. Client Service Manager assists the Director of Client Services & Client Service Managers in planning activities to assure contract deliverables and other work are produced timely and in accordance with established requirements. Some travel may be required.
Scope of Responsibility:
This position will lead and facilitate assigned team activities such as team meetings, client meetings and contract deliverables and anything else as assigned by the Director of Client Services or other Company Executives.
Knows the formal and informal departmental goals, standards, policies and procedures, and has some familiarity of that of other departments. Is sensitive to the interrelationship of both people and functions within the departments.
Jr. Client Services Manager will be assigned accounts and will learn these accounts over time. Additional accounts will be added. This position will handle all account alerts to the internal teams for all of client services as well be in a learning role for more advance client communications.
Jr. Client Services Manager Responsibilities:
On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Please submit resume to: firstname.lastname@example.org
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