Customer Support Representative - Reports to Customer Support Manager.
Customer Support Representative is responsible for the on-going phone support and the care of NCE customers.
Scope of Responsibility:
Knows the formal and informal departmental goals, standards, policies and procedures that may include some familiarity of other departments. Is sensitive to the interrelationship of both people and functions within the department.
Provides stellar front line phone support for customer service calls and dispatching Customer Support Engineers and other providers.
Responsibilities not only limited to the duties listed above. The daily responsibilities may change as directed by the Customer Support Manager or NCE Management.
On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Exchanges non-routine information using tact and persuasion as appropriate, requiring good oral and written communication skills.
Minimum of two years related work experience required in servicing customers via telephone. Proficiency in the use of software applications, email, databases, spreadsheets and MS word.
Technical background and experience is a Major plus
Please submit resume to: firstname.lastname@example.org
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