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NCE Careers

At NCE, our success comes down to the people who work for us. That’s why we work to create a supportive environment that encourages development and career progression throughout our organization. If you want to be part of a team that’s at the cutting-edge of customer service solutions for the technology industry, then NCE offers a great place to start, or further, your career.

Customer Support Representative

2+ Years of Experience  l  High School Diploma or GED, Technical Experience Preferred  l  Full Time  l  El Cajon, CA

Customer Support Representative - Reports to Customer Support Manager.

Overall Description:

Customer Support Representative is responsible for the on-going phone support and the care of NCE customers.

Scope of Responsibility:
Knows the formal and informal departmental goals, standards, policies and procedures that may include some familiarity of other departments. Is sensitive to the interrelationship of both people and functions within the department.

Provides stellar front line phone support for customer service calls and dispatching Customer Support Engineers and other providers.

  • Answer incoming Customer Support calls
  • Dispatch service calls to Field Engineers or other providers nation wide
  • High level email proficiency required
  • Monitor work order requests to ensure they are resolved quickly and efficiently
  • Monitor site inspections service calls to ensure timely completion
  • Utilize Great Plains for the logging of Service Calls
  • Parts Ordering
  • Reading & Responding to email in a timely manner
  • Must be open to work any shift 24/7 call center
  • Must be punctual and reliable
  • Must be able to pass NCE Background and Drug Screen
  • Must be able to provide excellent Customer Support
  • Requires excellent verbal and written communication skills
  • Must work well independently or in a team environment
  • Must be organized as well as detail oriented
  • Work closely with Sales, Contracts, Purchasing, Logistics and customers 

Responsibilities not only limited to the duties listed above. The daily responsibilities may change as directed by the Customer Support Manager or NCE Management.

Decision Making:
On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.

Communication:
Exchanges non-routine information using tact and persuasion as appropriate, requiring good oral and written communication skills.

Experience:
Minimum of two years related work experience required in servicing customers via telephone. Proficiency in the use of software applications, email, databases, spreadsheets and MS word.

Certifications:
Technical background and experience is a Major plus

Please submit resume to: hrdept@ncegroup.com

Awards Storage Award 2013

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