We are currently searching for an outstanding Customer Support Representatives in our 24/7 Call Center in El Cajon, CA. The Customer Support Representative is responsible for the on-going phone support and the care of NCE customers. This position reports to the Customer Support Manager.
Scope of Responsibility:
Knows the formal and informal departmental goals, standards, policies and procedures that may include some familiarity of other departments. Is sensitive to the interrelationship of both people and functions within the department.
Provides stellar front line phone support for customer service calls and dispatching Customer Support Engineers and other providers.
Responsibilities not only limited to the duties listed above. The daily responsibilities may change as directed by the Customer Support Manager or NCE Management.
On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Exchanges non-routine information using tact and persuasion as appropriate, requiring good oral and written communication skills.
Minimum of two years related work experience required in servicing customers via telephone. Proficiency in the use of software applications, email, databases, spreadsheets and MS word.
Technical background and experience is a Major plus
This is a full-time position with benefits. Please submit a current resume that includes your salary history, as well as your full name, address, telephone number, and email address. You must be able to pass a seven year criminal/DMV background check and a drug screen.
Submit resume with salary history to: firstname.lastname@example.org
About NCE Computer Group
NCE Computer Group, a global service provider specializing in Data Center Service and Repair solutions. Since its inception in 1981, NCE prides itself on delivering superb customer service covering a vast array of equipment while emerging as a leader in the Data Storage and Server repair industry.
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