Position Title: Customer Service Engineer : Join our vibrant team : NCE Careers
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NCE Careers

At NCE, our success comes down to the people who work for us. That’s why we work to create a supportive environment that encourages development and career progression throughout our organization. If you want to be part of a team that’s at the cutting-edge of customer service solutions for the technology industry, then NCE offers a great place to start, or further, your career.

Position Title: Customer Service Engineer

NCE Computer Group, a global service provider specializing in Data Center Service and Repair solutions, is looking to strengthen our US Service Team. We have an immediate need for a Customer Service Engineer.

Job Requirements:

  • Minimum educational requirement of a H.S. Diploma or GED equivalent
  • Minimum of two years technical experience computer hardware repair servers, disk and tape storage arrays and libraries
  • Technical knowledge and proficiency with SUN Servers, IBM pSeries and iSeries, DELL and HP Servers
  • Excellent oral and written communication skills required
  • Ability to multi-task and maintain priorities
  • Minimum 2-year experience in a role involving direct customer contact (internal and external customers)
  • Must be able to lift a minimum of 50 pounds
  • Must be a self-motivated team player and able to immediately contribute to a fast paced, deadline intensive environment
  • Proficiency in Windows based applications, WORD and EXCEL
  • Must be able to create and manipulate reports in EXCEL
  • Must have strong organization skills
  • Must have an insured vehicle, possess a valid driver's license and a good driving record
  • Must be able to pass a drug and background check
  • Must be able to work weekends, shift and/or rotational schedule as required
  • A+ and N+ Certification a plus
  • C#, visual basic, MS access, or relevant programing language a plus

Job Responsibilities:

  • Provide server, hardware diagnosis and repair
  • Installation and configuration of servers in a large Data Center environment
  • Provide onsite service to meet 24x7 SLA
  • Organize and distribute call load
  • Create and maintain reports as needed

Compensation: DOE

This is a full-time position with benefits. Please submit a current resume that includes your salary history, as well as your full name, address, telephone number, and email address. You must be able to pass a seven year criminal/DMV background check and a drug screen.

Submit resume with salary history to: hrdept@ncegroup.com

About NCE Computer Group
NCE Computer Group, a global service provider specializing in Data Center Service and Repair solutions. Since its inception in 1981, NCE prides itself on delivering superb customer service covering a vast array of equipment while emerging as a leader in the Data Storage and Server repair industry.

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